Customer Success Analyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About Your Role…

At SiteMinder, youll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. Youll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What You’ll Do…

• You will spend most of your time on the phone connecting with our existing customer base
• You will use your tenacity to connect with qualified decision makers and your influencing skills to set appointments for our customer success team
• Pipeline management will be key to your success - engaging with leads in the pipeline over multiple channels (Phone and email) and diligently track progress in CRM
• Meet KPIs: # of outbound calls, emails, contact rate, and meetings scheduled (among others)
  
  

What You Have…

• Previous B2B sales, telemarketing, or business development experience
• BPO or contact center experience with quota achievement
• Professional phone and email communication for B2B decision-makers from diverse backgrounds
• Understanding of B2B sales cycles and business development processes
• Company and contact research using CRM and Public Website
• CRM Proficiency - Salesforce, HubSpot, or similar platforms for lead tracking
• Performance-Driven - Ability to work with daily/weekly quotas and KPI targets
• Have a genuine passion for sales or lead generation
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
  
  

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement
  
  

Does this job sound like you? If yes, wed love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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