Customer Specialist

Discover your 100% YOU with MicroSourcing!

Position: Customer Specialist

Work setup: Work from home | Day shift

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Key Responsibilities

Claims Processing

• Review, assess, and process a high volume of routine claims within set timeframes.
  
  

Customer Communication

• Handle customer inquiries regarding claims status and policy coverage.
• Respond to customer inquiries via phone, email, chat, or social media, ensuring timely and accurate resolution.
  
  

Documentation

• Ensure all necessary documentation is collected and accurately filed in the system.
  
  

Collaboration

• Work closely with internal teams, including underwriting and customer service, to resolve claims efficiently.
• Coordinate with team members to ensure a seamless customer experience.
• Escalate complex issues to senior agents or supervisors when necessary.
  
  

Compliance

• Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
  
  

Problem Solving

• Troubleshoot basic issues related to the companys products or services and provide appropriate solutions or alternatives.
  
  

Product Knowledge

• Maintain up-to-date knowledge of the companys products, services, and policies to assist customers effectively.
  
  

Customer Education

• Help customers understand how to use the companys products and services, providing guidance as needed.
  
  

Qualifications

Skills and Experience

• Bachelors degree or equivalent professional experience.
• 0–2 years of experience in a customer-facing role (e.g., customer service, retail, hospitality).
  
  

Core Skills

• Excellent verbal and written communication skills with strong active listening abilities.
• Proven ability to problem-solve, multitask, and work effectively under pressure.
• Strong attention to detail, accuracy, and organizational skills.
• Proficiency in using computer systems and CRM software.
  
  

Personal Attributes

• Adaptability and willingness to learn new processes and procedures.
• Positive attitude with a customer-centric approach.
  
  

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---