Customer Service Representative

Job Description

About the Company

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Role Summary

We are looking for a customer service-oriented, detail-driven multitasker with

excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any questions promptly, and ensure our customers have a great experience working with us.

With the right abilities and attitude, we can provide training in the logistics and

documentation aspects of the position.

What Youll Do

• Delivering exceptional customer service by responding promptly and professionally to customer inquiries.
• Keeping customers informed regarding their shipments and providing updates and documentation as needed.
• Tracking orders to ensure timely deliveries and proactively resolving any issues.
• Preparing and reviewing shipping and export documentation accurately.
• Coordinating logistics and transportation with carriers, freight forwarders, and shipping lines (including work with Ocean Bills of Lading).
• Maintaining up-to-date and organized records of orders, shipments, and customer accounts.
• Supporting daily administrative functions, including but not limited to data entry, correspondence, and scheduling.
• Collaborating with internal teams to ensure accuracy and efficiency in order fulfillment.
• Assisting management with special projects or tasks as needed.
  
  

Youre a Great Fit If You

• Work experience in customer service, logistics, or administration preferred (training provided for the right candidate).
• Proficiency in Microsoft Office.
• Excellent organizational, communication, and time management skills.
• Strong attention to detail and ability to multitask effectively in a fast-paced environment.
• Positive, team-oriented attitude and willingness to learn.
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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