Customer Service Representative

Drive excellence in a 24/7 roadside support across Australia — delivering help when it matters most.

The Opportunity

This role sits at the frontline of customer support, handling urgent service requests and coordinating real-time dispatch to drivers and repair partners using advanced technologies. As the Customer Service Representative, this is your chance to work in a high-volume, fast-paced environment where responsiveness, accuracy, and clear communication directly impact customer experience.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Handle inbound and outbound calls in a professional, calm, and solution-focused manner, supporting customers requiring roadside or towing assistance.
• Respond to email and chat inquiries as required, ensuring consistent and timely communication across all channels.
• Assist customers with service requests, provide accurate information, and set clear expectations regarding timelines and next steps.
• Assign job requests to towing drivers and repair mechanics, ensuring efficient dispatch and coordination.
• Maintain accurate and detailed records of customer interactions, service updates, and resolutions within the system.
• Monitor multiple tasks simultaneously in a high-volume environment while maintaining service quality and response times.
• Collaborate with drivers, mechanics, and internal teams to ensure smooth job allocation until completion.
• Participate in ongoing training sessions to enhance product knowledge, systems capability, and customer service skills.
  
  
  

• Bachelor’s degree in Business, Marketing, or any related field.
• Minimum three years of call center or customer service experience within a high-volume, fast-paced environment.
• Proven experience handling both inbound and outbound calls.
• Exceptional verbal and written communication skills, with the ability to remain professional and composed in urgent situations.
• High level of confidence using technology, computer applications, and customer service platforms.
• Strong multitasking, time management, and problem-solving abilities.
• Amenable to work on a rotating schedule supporting a 24/7 hotline environment, with roster rotations typically occurring on a monthly or quarterly basis.
  
  
  

• Full-time onsite position in our BGC, Taguig office.
• Initial training for 1–3 weeks that will follow Australian hours from 6:00 AM to 3:00 PM Manila time.
• After training, shifts will move to a rotating 24/7 schedule with two consecutive rest days per week.