Customer Service Officer

THE OPPORTUNITY

Our client is a company committed to supporting the circular economy by providing innovative and sustainable solutions for a wide range of trusted brands. Through their reuse division, they focus on keeping valuable resources in circulation for as long as possible, helping reduce waste and promote environmental responsibility.

As a Customer Service Officer, you will proactively resolve issues and support operational efficiency across multiple manufacturing sites and internal functions. This role is key to ensuring ongoing customer satisfaction through active engagement, clear communication, and strong relationship-building.

In this role, you are required to work onsite during the 6-months probationary period, then shifts into a hybrid setup (depending on the performance), following Australian business hours: 6:00 AM–3:00 PM Manila.

Key Responsibilities

• Process and manage customer orders accurately.
• Communicate directly with customers and provide updates, delivery support, and logistics information.
• Manage external customer cases using Dynamics CSMT.
• Resolve customer concerns and escalate properly.
• Maintain and update customer data and program information to ensure accuracy.
• Collaborate with cross-functional teams to ensure smooth operations.
• Stay informed of product knowledge and process changes to support continuous improvement.
  
  
  

• At least 3 years of experience in customer service, data entry, and order processing.
• Experience in SAP is a must.
• Background in Offshore under Manufacturing or Supply chain industry.
• Proficiency in Microsoft Office applications, especially in Excel and Word.
• With Excellent English verbal and written communication skills.
  
  
  

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.