Customer Service Coordinator Assistant

Join a leading provider of workplace health, wellbeing, and rehabilitation services across Australia. For over 20 years, they have partnered with employers, insurers, and government agencies to deliver tailored solutions that enhance employee wellbeing, support safe work practices, and drive sustainable return-to-work outcomes.

The Opportunity

Providing fundamental Administrative and Customer Service support to Customer Service Coordinators and the wider Workplace Services team to the highest standard of quality to enhance efficiencies in the running of day-to-day operations

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Acknowledge and record new referrals or requests promptly and accurately in internal systems.
• Set up and maintain case files in accordance with company timelines and procedures.
• Communicate relevant information to assigned team members and ensure all required details are complete.
• Follow up on outstanding or unallocated cases within required timeframes until resolution.
• Prioritize and process urgent requests in a timely and accurate manner.
  
  
  

• Minimum of 3-5 years experience in Data Entry and Customer Service functions or any related field
• Experience in Data Entry with excellent accuracy.
• Case Manager software and Microsoft Suite experience would be advantageous
• Experience within the Healthcare field would be advantageous
• Excellent Communication Skills - Written and Verbal
  
  
  

• Manila (BGC, Taguig): 6:00 AM - 3:00 PM Philippine Time shift to align with AU business hours, hybrid setup available after 6-month full onsite probation period.