Customer Service Associate - Parking Services Hybrid

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Join Symbos as a Parking Customer Service Agent and put your customer service experience to work supporting people across Australia and New Zealand. Based in the Philippines, you will help customers understand their options, resolve everyday parking concerns and receive clear, accurate support. Bring a practical approach to problem-solving and a commitment to following through.

About The Client

Our client is an established parking and mobility services provider supporting customers across Australia and New Zealand. You will assist people using parking facilities, digital services and account-based products. From an advance booking enquiry to an access issue, your work will help customers get the information and assistance they need to use these services.

The Opportunity

This is a full-time role based at Four E-Com, Pasay City, reporting to a Team Leader / Operations Manager. The work arrangement is hybrid after successful completion of onboarding and probation requirements. The service operates 24/7, with rotating shifts that include nights, weekends and public holidays, and work outside standard business hours as needed. You will handle customer enquiries, complaints and service requests while using approved processes, multiple systems and clear case records. Reliable attendance and adherence to your assigned schedule are essential. Candidates must be willing to start December 1, 2026.

What Sets This Role Apart

Support customers across two markets through varied, hands-on customer service work. You will deal with parking products, subscriptions, accounts, app support, bookings and access concerns rather than a single type of enquiry. Ongoing training and development will help you keep your service knowledge current. The conditional hybrid arrangement applies only after successful completion of both onboarding and probation requirements.

Key Responsibilities

• Respond professionally and accurately through approved channels, assisting with parking facilities, products, subscriptions, accounts, app support, advance bookings and access barriers.
• Investigate concerns, explain next steps and resolve matters within your authority; escalate unresolved issues or requests beyond your limits.
• Process approved refunds in line with policy and maintain accurate case notes and customer records.
• Meet expectations for quality, productivity, compliance, customer satisfaction, resolution effectiveness and documentation accuracy.
• Follow your roster, participate in ongoing training and development, and comply with health and safety requirements.
  
  

What We’re Looking For

• You must have a high school diploma or equivalent and at least one year of customer service, contact centre or BPO experience handling enquiries, complaints and service requests.
• Strong verbal and written English, customer focus and practical problem-solving skills are essential.
• You should be able to multitask, navigate multiple systems and maintain accurate records with attention to detail and accountability,
• Be comfortable using contact centre platforms, CRM or case management systems, knowledge bases, Microsoft Office and digital tools.
• Availability for the 24/7 rotating roster, including nights, weekends and public holidays, is required.
  
  

Nice to Have

• Experience using CRM records and knowledge-base articles during customer conversations would be an advantage, particularly while moving between systems and maintaining clear case notes.
• Prior parking-industry experience is not required; your existing customer service experience and ability to learn service information are relevant.
  
  

Who This Role Suits

This role suits someone who listens carefully, checks information and explains next steps clearly. You stay professional during complaints, take ownership of accurate records and recognise when to escalate. You are prepared to follow approved processes, keep learning and work reliably across a rotating roster.

Application Process

Apply with your updated CV. The selection process includes a practical customer-service assessment with written and recorded audio responses. Scenario information is supplied, so prior parking-industry knowledge is not assumed.

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