customer service advisor

Join a leading independent medical examination provider with established global operations, trusted by major insurers, law firms, and government agencies!

The Opportunity

Proactively support insurance claimants by initiating outreach to collect essential information for claims investigations. This is a project-based role for 12-months contract, with potential to transition into a permanent setup.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.
  
  
  

Staff Testimonial

“Each one of us given a chance to shine with continuous learning through training, mentoring, and stretched with opportunities to test ourselves. Our managers recognize our efforts and motivate us with regular appreciation for our achievements.” - Senior Broker, ASW Philippines.

What Youll Do

• Make 100+ outbound calls per day to claimants involved in insurance cases.
• Contact individuals to schedule appointments and gather information required to progress claim investigations.
• Handle objections and persuade customers to cooperate with the process.
• Record accurate call notes and case updates in the claims management system.
  
  
  

Key Criteria

• 1–3 years of experience in a call centre or telephony-based role (outbound or inbound).
• Strong communication and objection-handling skills.
• Ability to handle high-volume outbound calls confidently.
• Strong listening skills and attention to detail when recording notes.
• Proven ability to remain calm and professional when handling frustrated or resistant customers.
  
  
  

Work setup:

• Manila (BGC, Taguig): Full onsite setup for the first 3–6 months, aligned with UK business hours: 4:00 PM to 1:00 AM PHT. Depending on performance, the role will transition to a hybrid work setup thereafter.
  
  
  

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