Customer Sales Associate

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

Global Service Center Overview

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

About The Role

We have an exciting opportunity for a Customer Sales Associate. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities Include, But Are Not Limited To, The Following

• Analyze and resolve complex customer issues by exercising decision authority aligned with business strategies and ensuring timely case closure
• Manage customer pricing discounts and rebates by resolving disputes, monitoring delegated pricing authority, and analyzing profitability and SAP pricing errors
• Oversee end‑to‑end billing processes, including exception handling, audit controls, cancel‑and‑rebill management, and coordination with credit and receivables teams
• Proactively monitor billing accuracy and timeliness to minimize revenue leakage and improve margin outcomes for customers and the business
• Build and maintain strong customer relationships through proactive engagement, account knowledge management, and cross‑functional collaboration
• Support high‑volume sales operations by managing large account portfolios while partnering with internal teams to enhance total customer experience
• Streamline customer administration and sales support processes by promoting technology solutions, CRM tools, and online customer platforms
• Maintain advanced SAP expertise in pricing and billing while continuously improving systems knowledge and operational efficiency
  
  

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, And Experience

• Bachelors Degree holder
• Minimum of 2 years work experience
• Strong oral and written communication skills
• Solid analytical and problem‑solving abilities
• Keen to details
• Reliable attendance, professionalism, and strong work ethic
• Effective interpersonal and intercultural communication
• Ability to create and deliver clear, engaging presentations
• Has a positive change management and agile mindset
• Must be a good team player
• Can work with minimum supervision
• Willing to work on night shift and holidays
  
  

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.
  
  

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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