Customer Experience Research Support

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Customer Experience Research Support

Manila, Philippines

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Job ID

JR115109

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

The customer experience research and insights team is responsible for maintaining, expanding, and enhancing the Global Voice of Customer (VoC) Program at Dexcom.

This position will assist with data coding and administrative tasks needed from the customer experience team.

Essential Duties And Responsibilities

As a customer experience support personnel, your job duties include but not limited to the following:

Survey response coding

• Tag open-ended survey responses using Qualtrics or Forsta platforms based on predetermined topics.
• Collaborate with the global Customer Experience research team to identify emerging trends and topics.
• Retrieve and compile customer comments as needed for analysis.
• Prepare summary reports and dashboards to track progress and insights from response coding projects.
  
  

Assist with documenting and reporting product complaints

• Identifying product complaints from survey responses
• Compile product complaints from Customer Experience surveys and work with Global Technical Support teams to report them in the appropriate format based on the survey origin
  
  

Administrative Support for Research Operations

• Coordinate with stakeholders to resolve survey score discrepancies.
• Assist the global Customer Experience research team in managing new data requests and tracking upcoming projects.
• Schedule and organize research-related meetings, including preparing agendas and distributing meeting notes.
• Maintain research documentation, templates, and shared folders for easy team access.
• Conduct periodic audits of survey platform usage to ensure accuracy and efficiency.
• Monitor project timelines and update progress to keep deliverables on track.
• Organize and archive research data and reports in accordance with company standards.
  
  

Where You Come In

• Fluent in English
• Experience or knowledge in Qualtrics and market research would be highly advantageous
• Great organization and documentation skills
• Great communication skills
• Great attention to details
• Customer-first mentality; driven to improve Dexcom’s customer experience at every touchpoint
• Ability to work in fast-paced environment
• Self-starter, takes initiative
• Commitment to always deliver on-time
• Motivated individual willing to learn new software, skills and industry
• Must be amenable to working in a night shift.
  
  

Experience And Education Requirements

• Typically requires 0-2 years of related experience and a High school diploma/certificate or equivalent.
  
  

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

Travel Required

• None
  
  

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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