Coverage Operations Coordinator Mid Shift

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Key Responsibilities

• Manage the European Coverage expenses process for corporate cards submitted on behalf of Coverage team RMs at Director level and above.
• Chase, collect and track receipts from RMs, escalating gaps where needed.
• Confirm recharge percentage splits with RMs and build claims in Concur in line with the agreed split logic.
• Reconcile the monthly TAG statement, including flights and Ubers, against the same recharge logic applied to the relevant trip or event.
• Code, submit, reconcile and flag gaps across the full expenses cycle, ensuring clear links to client billing where applicable.
• Maintain an up-to-date documented process flow for European Coverage expenses.
• Provide LP-only event management support under CovCo oversight, including internal attendee confirmation with RMs, scheduling, invites, RSVPs, collateral and venue coordination.
• Coordinate with Creative on event invitations and with the CRM team on event blasts.
• Work to established Coverage preferences, including recurring venues and regional expectations across the UK, Nordics, Sweden, Germany, Italy and other European markets.
• Support LP-facing communications only where agreed; front-facing LP communication may remain with the CovCo.
  
  

Key Competencies

• Highly organised, with the ability to manage a recurring, detail-heavy process across multiple stakeholders.
• Strong grasp of expenses processes, including receipt chasing, coding, recharge logic, reconciliation and use of bulk-user workflows.
• Confident communicator, comfortable chasing senior stakeholders for information in a clear, professional and persistent way.
• Able to work closely with CovCos, RMs, Finance, Creative and CRM while maintaining clear ownership of follow-through.
• Reliable and detail-oriented, recognising the link between accurate expenses processing and client billing.
• Process-minded, with the discipline to document, maintain and improve repeatable workflows.
• Calm, collaborative and proactive, with a "no task is too small" approach to supporting the Coverage team.
  
  

Experience

• Experience supporting expenses, events coordination or team operations in a professional services, financial services or similar environment.
• Experience using Concur or similar expenses systems, with confidence managing receipts, coding and reconciliations.
• Experience coordinating meetings, events, invitations, RSVPs, collateral or venue logistics.
• Proficiency in Microsoft Office, Outlook and Slack; familiarity with CRM systems is helpful.
• Ability to gather, track and reconcile information from multiple stakeholders accurately and on time.
  
  

Work Location

• Home based work set up
• Monday to Friday; 9AM - 6PM GMT (Mid shift)
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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