Back to listing

Country Manager Director Shared Service Hybrid

Talentmate

Philippines

14th July 2026

2607-36006-174

Job Description

Country Manager / Director (Shared Service) (Hybrid)

Location: Pasig City (Hybrid)

Schedule: Midshift, Mon-Fri

Position Summary

The Country Manager / Director, Shared Services Operations will lead the Manila Shared Services Center and oversee the delivery of high-quality services supporting global operations. This role is part of the Global Shared Services Leadership Team and is responsible for driving operational excellence, stakeholder management, talent development, and continuous improvement initiatives.

Key Responsibilities

Leadership & Strategy

Lead the Manila Shared Services Center and support global business objectives.
Partner with global stakeholders to align operations with business priorities.
Drive operational excellence, transformation, and continuous improvement programs.

Operations Management

Oversee day-to-day Shared Services Center operations.
Ensure service delivery targets and performance standards are achieved.
Manage local functions including HR, Finance, Facilities, Administration, and Employee Engagement.

Stakeholder Management

Build and maintain strong relationships with global and regional leaders.
Serve as a trusted business partner to key stakeholders.
Drive customer satisfaction and service excellence.

Talent & Culture

Lead and develop a high-performing leadership team.
Drive employee engagement, succession planning, and leadership development.
Foster a collaborative, inclusive, and performance-driven culture.

Continuous Improvement

Lead process improvement, automation, and transformation initiatives.
Identify opportunities to improve efficiency, productivity, and service quality.
Support business growth and operational scalability.

Governance & Compliance

Ensure compliance with company policies and regulatory requirements.
Oversee resource planning, risk management, and operational controls.
Ensure effective utilization of people, processes, and technology.

Qualifications

Bachelor's degree in Business, Finance, Accounting, Management, or related field.
MBA or postgraduate degree is an advantage.
10+ years of leadership experience in Shared Services, GBS, BPO, or multinational organizations.
Minimum 5 years leading large-scale Shared Services or GBS operations.
Strong background in operations management, business transformation, and process improvement.
Experience working with senior global stakeholders.
Excellent leadership, communication, stakeholder management, and problem-solving skills.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Manila National Capital Region
Company Website:	https://creation.ph/	Job Function:	General Management
Company Industry/ Sector:	Technology Information and Internet

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.