Contracting Support Associate

About WebBeds

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brand UHI. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.

Find out more about the WebBeds business at www.webbeds.com

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

Key Responsibilities

• Application of stop sales and free sales into the database system upon receipt from the hotel or Contract Manager
• Enter supplier contracts or promotions for sale into the company database system(s). Enter updates and amendments to existing contracts within the company database system(s)
• Ensure highest standard of accuracy of entry by undertaking a self-check of work entered with the aim to achieve a ‘zero error rate’ and within the required service level / timeline in line with the company’s SOPs
• Raise queries for any contract details that appear incorrect or do not follow standard or agreed processes and procedures
• Liaise with internal Contract Managers by voice or email communication as necessary to resolve all related queries
• Achieve targets and objective as provided on weekly, monthly, or annual basis
• Ensure compliance with the department and company’s SOPs
• Participate in the training refreshers and calibrations within the Department.
• Participate in the Learning & Development trainings
• These list of responsibilities and requirements is not exhaustive, and the employee may be required to perform duties in line with requirements and at WebBeds discretion
  
  

The skills we would like to see in your suitcase:

• Experience working in a data entry/administration/customer service environment
• Excellent English communication skills - both written and verbal
• Attention to details and accuracy
• Strong interpersonal and Team working skills
• Strong analytical skills and Problem-solving abilities
• Ability to work under pressure to tight deadlines.
• Ability to work and focus on given task and see through to completion
• Confident to ask questions and seek clarification.
• Resilience and open to working in an ever-changing environment
• Ability to work individually and as part of a team
• Amenable to work onsite and shifting schedule
  
  

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe 🌎
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities 💼
• Culture built on collaboration🤝 empowerment and innovation 💡

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