Concierge Officer

Join a leading registered NDIS provider delivering life-changing therapeutic, positive behaviour and employment supports across Australia - powered by a national network of expert clinics and mobile clinicians

The Opportunity

Play a key role supporting our Concierge and Clinician Team, managing administration, maintaining case records, preparing files, and coordinating funding requests for participants and families.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.
  
  
  

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What Youll Do

• Ensure timely responses to queries and adherence to quality standards in service delivery.
• Manage funding requests accurately to secure NDIS funds for services.
• Support clinicians with administrative tasks and follow-ups to enhance service efficiency.
• Maintain clear and compliant case notes in line with legal and ethical guidelines.
• Collaborate with operational staff to ensure ongoing positive service management for clients.
• Address significant issues by engaging stakeholders and documenting for continuous improvement.
• Foster a participant-centric culture and deliver service excellence consistently.
• Comply with National Standards, NDIS regulations, and internal quality management systems.
  
  
  

Key Criteria

• Bachelors Degree in Business Administration or a related field.
• 3-5 years of experience in Customer Support (Webchat, Phone, or Case Management) or a similar role.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Applications.
• Self-motivated with the ability to work autonomously and manage your workload in a target-driven environment.
• Flexible and adaptable to changing processes and expanding teams.
• Proven ability to multitask and collaborate effectively as a team player.
  
  
  

Work setup:

Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with hybrid set up (1 day onsite, 4 days remote).

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