Collections Team Lead - Credit Business

Job Description

• Overseeing and guiding a team of collections specialists in achieving performance targets, managing daily operations, and implementing strategies to optimize collections.
• Collaborate with cross-functional teams to enhance operational efficiency and refine workflow processes.
• Generate Daily, Weekly, Monthly reports related to performance updates and KPIs.
• Prepare and present regular reports on team performance.
• Responsible for leading and developing a team of collection agents to achieve recovery and delinquency targets while maintaining a high standard of professionalism and compliance.
• This role combines people management with data-driven decision-making — leveraging data mining, analysis, and reporting to identify performance trends, optimize collection strategies, and support business insights.
  
  

• Bachelors Degree
• At least 2 years of experience leading a team.
• Excellent leadership, coaching, and team management skills.
• Strong analytical skills with the ability to interpret data and drive performance improvements.
• Effective negotiation and conflict-resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication and interpersonal skills.
• Advanced proficiency in spreadsheet applications, including Microsoft Excel and Google Sheets, for tracking performance metrics and managing reports