Collections Representative

Discover your 100% YOU with MicroSourcing!

Position: Collections Representative

Work setup: Onsite | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Overview

The CSR Collector is responsible for coordinating driver routes, managing client communications, and ensuring the timely collection and processing of subpoena-related documents. This role requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Receive and organize daily job lists (addresses) from the Los Angeles office.
• Create efficient driving routes for 10–15 drivers using tools like Google Maps or MS Streets & Trips; send daily route plans to the LA office.
• Maintain regular communication with drivers via phone to coordinate activities and resolve issues.
• Reschedule appointments with clients and locations when necessary.
• Communicate effectively with coordinators regarding job updates and driver assignments.
• Develop a working knowledge of California geography, especially Southern California.
• Receive order allocations (reference numbers) from the LA office and manage assigned jobs accordingly.
• Follow up on allocated orders to check the status of subpoenas.
• Document detailed notes in the system after each client or location interaction.
• Schedule driver appointments for service visits.
• Complete and send preformatted letters using MS Word via e-fax to relevant parties (locations, attorney offices, or LA office).
• Handle incoming phone calls from locations previously served.
• Provide daily email updates to the LA office on job progress.
• Review and manage assigned orders, determine responsible insurance carriers, and conduct follow-ups via phone, email, and fax.
• Issue demand letters or invoices when applicable.
  
  

Non Negotiableshelp_outline

Top 5 Non-Negotiable / Priority Requirements

• Must be a graduate of any bachelors degree or any vocational/associate course.
• College undergraduates (with at least 2 years completed in any course) are welcome to apply.
• At least 1 year of call center or customer service experience is preferred but not required
• Strong English communication skills, both verbal and written, with minimal to no accent is a plus
• Must be detail-oriented, organized, and able to work independently.
  
  

Preferred Qualifications

• Previous experience in collections is a plus.
• Familiarity with California, particularly Southern California geography, is highly desirable but not required.
• Proficiency in Microsoft Word, email communication, and basic office software is a plus
• Ability to multitask and manage shifting priorities effectively.
  
  

Educational Requirements

• Bachelors degree, vocational/associate course graduate, or
• College undergraduate (minimum 2 years completed in any course)
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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