Collections Associate

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Play a key role for business unit collections activity and ensuring timely receipt of payment by monitors aging accounts, sends out regular communication and works directly with corporate clients.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What Youll Do

• Review 30+ day aging accounts and reach out to clients to collect outstanding payments.
• Send current or past-due invoices and follow up on billing concerns.
• Communicate with clients to resolve invoice discrepancies and recover overdue balances.
• Research and respond to payment and invoice inquiries while maintaining accurate, confidential records.
• Report unresolved disputes to management, support audits, and perform general clerical tasks as needed.

Key Criteria

• Has experience in collections, accounts receivable or similar roles.
• Proficient in general computer operations and telephone systems.
• Strong understanding of HIPAA regulations and commitment to compliance.
• Experienced with Microsoft Outlook, Excel, Word, and common file formats including PDF and TIFF.
• Excellent written and verbal communication skills in English, with the ability to convey information clearly and accurately.
• Demonstrated ability to maintain strict confidentiality and handle sensitive information appropriately.

Work setup:

Manila (BGC, Taguig): US EST (8pm - 5am, PHT), with a daily on-site setup.