Collections Analyst Global Accounts Receivables

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

As a Collections Analyst, you will support Amazons strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collections analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazons cash flow by solving customer payment issues.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customers problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.
  
  

Working Conditions

• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on a Australia shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.
  
  

A day in the life

• Respond to emails
• Follow up payments
• Call customers
• Resolve issues of customers
• Escalate to business and seek for help
  
  

About The Team

Team is consist of 60+ Collection nalysts who manage AWS strategic customers

Basic Qualifications

• Graduate of a Bachelors Degree
• Must have at least 3 years Collections background from Shared Services/BPO
• Must have a basic/intermediate knowledge in MS Excel
• Knowledge on Outlook and Word or similar desktop applications
• Good Communications skills both in Writing & Verbal
• Can work under pressure/ with deadlines
• With continuous improvement mindset
• Graduate of 4 yr business course
• Collections background from shared services
  
  

Preferred Qualifications

• Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
• with strong collections background
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

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