Collection Process Lead

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Collection Senior Associate

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

• Key Responsibilities:
• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets
• Skills and Qualifications:
• Excellent English communication skills with customer centricity
• Must have the ability to negotiate to drive collections efficiently
• Team player with a positive attitude
• 2-3 years Collections experience, preferably in banking/cards LOB
• College graduate
• Work Set-up:
• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
• Willing to work Australian business hours