Claims Administrator

Step into a role with a fast-growing Australian claims services company processing thousands of client requests annually and celebrated for its fast turnaround, smart systems, and customer-first approach to motor insurance.

The Opportunity

Your expertise in claims administration and fast, accurate data entry will ensure smooth, end-to-end management of the claims lifecycle. You’ll monitor shared inboxes, liaise with stakeholders, and ensure claims are processed efficiently—all while building your skills and career within a collaborative, high-performing team.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Manage a shared inbox and action daily claims-related tasks promptly.
• Log new claims accurately into the system and track progress through the claims lifecycle.
• Manage calls as required to follow up on claim-related queries and maintain effective communication with all stakeholders.
• Provide timely support to clients, policyholders, and third parties to ensure seamless claim resolution.
• Adhere to company policies and procedures to mitigate risk and maintain compliance.
• Perform ad hoc duties as required to support the claims team and workflow efficiency.
  
  
  

• Bachelor’s Degree in Business Administration, Office Management, or related program.
• At least 3 years’ experience in claims administration in an insurance, financial services or related industry.
• Strong speed and accuracy in data entry, with high attention to detail.
• Effective written and verbal communication skills.
• Intermediate computer skills and confidence with digital systems.
• Ability to work proactively and collaboratively in a team environment.
• Personable, approachable, and committed to providing excellent client service.
  
  
  

• Manila (BGC, Taguig): Australian hours (6 am – 3 pm PHT) with a hybrid setup (3 days onsite, 2 days remote).