Care Operations Associate

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Role

We are seeking a highly organized, compassionate, and proactive Care Operations Associate to support families throughout their caregiving journey. In this role, you will help coordinate documentation, onboarding, training, and operational processes that enable families to successfully access and navigate care services.

As a key member of the Care Operations team, you will serve as a trusted point of contact for families, guiding them through documentation requirements, training milestones, and administrative processes while collaborating closely with clinical, operations, and support teams. This position requires strong communication skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

What You'll Do

Family Support & Care Coordination

• Guide families through onboarding, training, and care-related processes.
• Serve as a primary point of contact for families via phone, email, and text.
• Provide compassionate support and clear communication throughout the family journey.
• Follow up with families to ensure timely completion of required tasks and milestones.
  
  

• Collect, review, and track required documentation from families and caregivers.
• Ensure documentation is accurate, complete, and compliant with applicable healthcare and regulatory requirements.
• Monitor document expirations and proactively coordinate renewals and updates.
• Maintain organized records and documentation tracking systems.
  
  

• Coordinate with operations, clinical, onboarding, and support teams to facilitate family admissions and ongoing care processes.
• Track progress across multiple workflows and ensure timely completion of operational tasks.
• Help identify and resolve barriers that may delay onboarding, training, or service delivery.
• Contribute to process improvements that enhance the family experience and operational efficiency.
  
  

• Support initiatives that foster engagement and connection among families.
• Assist with coordinating educational sessions, events, and community-building activities.
• Help families access resources and navigate healthcare-related processes with confidence.
  
  

• 2+ years of experience in customer service, administrative support, healthcare operations, care coordination, or a related field.
• Strong verbal and written English communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and follow-up activities simultaneously.
• Professional, empathetic, and patient communication style.
• Familiarity with HIPAA and healthcare privacy standards.
  
  

• Experience in healthcare operations, caregiver support, patient services, or care coordination.
• Experience with prior authorizations, documentation collection, or healthcare onboarding processes.
• Experience handling high-volume inbound and outbound calls.
• Familiarity with Medicaid, healthcare documentation requirements, or healthcare compliance processes.
• Experience using CRM systems, Google Workspace, Slack, Salesforce, or similar tools.
  
  

• Families receive timely, accurate, and compassionate support.
• Documentation and compliance requirements are completed efficiently and accurately.
• Operational workflows remain organized and on track.
• Strong collaboration across teams helps create a seamless family experience.
• Families feel supported, empowered, and engaged throughout their care journey.
  
  

• Monday to Friday
• 9:00 AM – 5:00 PM Mountain Time
  
  

• Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.