Care Operations Associate Scheduler

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The role

This is a full-time remote role, schedule is Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM Eastern Standard Time.

The Care Operations Associate will work closely with RN Case Managers, Clinicians, and Family Care Advisors to coordinate clinician schedules, manage schedule changes, and ensure critical visits such as admissions, recertifications, and supervisor visits are properly scheduled.

This is a highly detail-oriented role that requires strong organizational skills, scheduling experience, and the ability to manage multiple calendars and systems simultaneously.

Key Responsibilities

Scheduling Coordination

• Manage and coordinate schedules for clinicians and caregivers to ensure coverage and availability.
• Schedule Admissions by reviewing clinician calendars and availability.
• Ensure recertification visits and supervisor visits are scheduled within the appropriate timeframe.
• Monitor and manage multiple scheduling platforms including internal scheduling tools and shared calendars.
  
  

• Track clinician and caregiver availability using Google Calendar and other scheduling tools.
• Manage schedule availability periods (typically 8-week scheduling cycles).
• Process schedule updates including PTO requests, availability changes, and schedule modifications through Google Forms and approval workflows.
• Ensure updates are accurately reflected across scheduling platforms.
  
  

• Collaborate closely with RN Case Managers, Clinicians, and Family Care Associates to align schedules with clinical requirements.
• Communicate scheduling updates and issues through Slack and shared Google Sheets.
• Participate in biweekly coordination meetings with RN Case Managers.
  
  

• Maintain accurate records of schedules, availability, and updates.
• Ensure all scheduling activities align with required clinical timelines and operational standards.
• Identify scheduling conflicts and proactively resolve them.
  
  

• Experience
• 3+ years of experience managing complex medical/healthcare scheduling for a large population of clients or staff.
• Experience coordinating schedules involving multiple stakeholders.
  

• Strong organizational and time management skills.
• Excellent communication and coordination abilities.
• High attention to detail and ability to manage multiple schedules simultaneously.
• Strong problem-solving skills, particularly in resolving scheduling conflicts.
  
  

• Comfortable working with Google Suite (Google Calendar, Google Sheets, Google Forms).
• Experience working with Electronic Medical Records (EMR) systems (Experience in Alora is a plus.)
• Ability to manage multiple scheduling platforms simultaneously.
  
  

• Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
  
  

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
• Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Set Up for Success. We provide a company-issued laptop to support you in your role.
• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.