Business Process And Operations Specialist

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals

About The Role

As a Business Process & Operations Specialist, you will help keep our internal operations running consistently and efficiently by managing process documentation, supporting audit readiness, and improving how work gets done across the company. You’ll work across teams to maintain policies and SOPs, coordinate audits, track progress, and follow up to make sure things don’t fall through the cracks

Key Responsibilities Include (but Are Not Limited To)

Compliance and Process Management

• Maintain, update, and manage company policies, SOPs, and process documentation to ensure accuracy and accessibility
• Manage document control, including versioning, review cycles, and employee acknowledgment workflows
• Coordinate internal and external audits (e.g., ISO, CMMI), including preparing documentation, tracking requests, and ensuring timely follow-up
• Maintain audit trackers and ensure required documentation is complete, organized, and audit-ready
• Track corrective actions and follow up with stakeholders to ensure completion
• Monitor adherence to internal processes and compliance requirements; proactively identify and escalate risks or gaps
• Serve as the internal point of contact for policy and process-related questions
  
  

Business Process Improvement & Automation

• Analyze and identify inefficiencies, bottlenecks, or inconsistencies in current processes
• Translate workflows into clear, structured SOPs and training materials
• Map current and future-state processes to improve clarity, efficiency, and scalability
• Partner with technical analyst to automate business processes using Microsoft 365, Power Automate, and related tools
• Track adoption and effectiveness of new processes to ensure they are sustainable and consistently followed
• Identify root causes of recurring issues and recommend practical, actionable improvements
• Support rollout of process changes, including communication and basic training support
  
  

Operations Support

• Coordinate operational activities in support of the Director of People and Leadership Team
• Maintain dashboards, trackers, calendars, and documentation repositories
• Coordinate logistics for audits, company meetings, and internal events
• Track tasks and follow up with stakeholders to ensure deadlines and requirements are met
• Maintain visibility into key operational activities and flag delays, risks, or bottlenecks
• Support planning and coordination of onboarding and offboarding tasks
• Support coordination of cross-functional initiatives to ensure alignment and timely execution
  
  

Vendor Management

• Maintain vendor documentation, including contracts, agreements, and related records
• Track contract terms, expiration dates, and renewal timelines to ensure continuity and compliance
• Coordinate with internal stakeholders and vendors to support renewals, updates, and documentation requests
• Conduct research on potential vendors and support evaluation of new tools or services
• Maintain organized vendor records to support audits, compliance requirements, and internal operations
  
  

Location:

You will work remotely

Required Experience/Skills

• 4–6 years of experience in operations, audit/compliance coordination, business process management or similar roles
• Direct experience writing and updating policies, SOPs, and process documentation with demonstrated consistency and accuracy
• Strong attention to detail with excellent organization and documentation skills
• Experience supporting ISO-certified operations (ISO 9001, ISO 27001 preferred, CMMI, CMMC)
• Proven ability to proactively escalate risks and communicate clearly with stakeholders
• Experience with project management including mapping workflows and implementing process improvements
• Familiarity with Microsoft 365, SharePoint, Teams,
• Comfort learning and supporting internal systems and automation tools
• Ability to work independently while partnering cross-functionally to move initiatives forward
  
  

Preferred Experience/Skills:

• Prior experience in a government contracting or highly regulated environment
• Exposure to change management, quality management systems, or process audits
  
  

Work Schedule

Monday - Friday 8:30 pm to 5:30 am Manila Time (May change due to DST)

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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