Broker Support

THE OPPORTUNITY

Our client is a specialist insurance provider offering tailored, competitively priced cover to tradespeople across Australia. Backed by leading underwriters and committed to sustainability as a subsidiary of Australia’s first carbon-neutral insurance broker, they deliver a seamless online quoting experience paired with personalized service.

They are currently seeking a detail-oriented Broker Support to assist with preparing quotes and proposals, maintaining policy records, managing renewals, and supporting administrative tasks. This role will report to the Senior Account Executive and work closely with the onshore team in Australia to ensure timely and effective client service. This role is full-time time onsite, and will be working in ASW BGC. Standard working hours will follow Manila/Perth time from 8 AM to 5 PM.

Key Responsibilities

• Prepare and customize insurance quotes and proposals for trades-related products.
• Support the sales team with administrative tasks and accurate CRM updates.
• Assist with preparing policy documents and maintaining client records.
• Manage renewal notices and support the policy renewal process.
• Provide client support, including issuing certificates and processing policy changes.
• Ensure timely payment of premiums within company credit terms.
• Participate in training on risk assessment and insurance products for trades.
• Gather client feedback and share insights to improve service and processes.
  
  
  

• Bachelors Degree in Business, Finance, Commerce, or a related field.
• Minimum 3 - 5 years in Australian Broking experience.
• Experience in SCTP and Insight is a must.
• A foundational understanding of trade sector insurance products, legislative obligations, and the claims process.
• Service-focused with a proactive, solutions-driven approach.
• Confident in using Microsoft Office Suite
• Strong integrity, teamwork, and commitment to delivering great client outcomes.
  
  
  

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.