Broker Assistant

Join a trusted commercial insurance broker that helps businesses of all sizes find the right coverage. They specialize in business insurance, professional indemnity, construction insurance, cyber protection, public and product liability, management liability, and more.

The Opportunity

Step into a rewarding career as a Broker Assistant! Be at the heart of Melbourne’s commercial insurance industry, supporting a team of experienced brokers who craft tailored insurance solutions for businesses of all sizes. This is your chance to gain hands-on experience, develop in-demand skills, and grow your career in a fast-paced, client-focused environment. Make an impact every day by helping businesses protect what matters most, while learning from a team committed to excellence and personalized service.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Managing the main phone line, directing calls to account managers, and handling customer conversations, notes, and emails for account managers.
• Preparing receipts and certificate correspondence for clients.
• Providing and following up on quotations for both new business and renewals to ensure excellent service to clients and high-quality input to insurers.
• Responding to inquiries and requests from account executives and junior brokers, assisting other brokers with general queries, and providing correspondence support as needed.
• Undertaking professional development, including achieving/maintaining RG 146 compliance.
• Conducting all activities in compliance with relevant statutory and industry requirements and codes, maintaining confidentiality, and adhering to internal privacy guidelines.
• Acquiring knowledge of industries, businesses, risks, as well as the insurance industry and market.
• Emphasizing effective teamwork, communication, and collaboration within the organization.
• Staying updated on company policies and principles for successful performance in the role.
  
  
  

• Bachelor’s degree in business administration or related field
• 3-5 years of experience as a Broker Assistant - Mid Level
• Experience in the Insurance, Broking, or Finance Industry is essential
• Experience in Insurance Processing, Collecting Data, and Data Entry is required
• Proficiency with computer systems such as MS Office, Excel, and Insight
• Experience in answering calls and providing customer support
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
  
  
  

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup (3 days onsite, 2 days remote).