Booking Operator Office-based - Eastwood Site

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Primary Accountabilities

• Develop an in-depth knowledge of the product range and continuously develop existing trips to offer the best travel experiences for our guests and to meet changing demands
• Requesting and re-requesting accommodation and other services as needed
• Conduct product training to staff as required
• Develop and improve operational processes and procedures
• Successfully oversee resolution of emergency situations that may occur on trips
• Become an expert on our key products in order to find solutions to issues and improvements as needed Operations Coordinator Pg 2 of 3
• Keeping templates in our reservations system up to date and on occasion enter new bookings in VT to support sales
• Sourcing new hotels, add maps, pictures and correct rates in our reservations system
• Assistance with set mark-ups and delivery of pricing strategy, ensuring trips are profitable
• Monthly reconciliation with hotels and keeping payments sheet up to date
• Consistently monitor product performance, through client feedback, paying particular attention to accommodation quality and price adjust each confirmed trip
• Prepare App and documents 8 weeks before departure
• Liaise with management including operations, sales and finance
• Direct and assist ground staff and leaders
• Assist with coordinating product development and new product roll out
  
  

General Accountabilities

• Loading product and prices on the reservations system
• Communicate effectively with all suppliers and office staff and ground staff.
• Adhere to company safety and responsible travel policies
• Drive company culture and values
• Deal with any queries from supplier
• Work with product and operations staff to ensure trips meet customer expectations
• Evaluate and monitor trip feedbacks
• Assist the sales team and operations manager with specific tasks or projects as and when required
  
  

Desired Abilities & Experience

• Strong, relevant experience in service or tourism-based sector, ideally in adventure travel
• Excellent organisational skills and attention to detail
• Results oriented with the ability to use initiative
• Excellent communication skills and attention to detail
• Collaborative work style and excellent interpersonal skills
• Proficient in using cloud-based systems such as a CRM or reservations system
• Experience with costing trips that are priced competitively and profitably
• Ability to successfully oversee the successful resolution of any emergency situations
• A natural problem solver with a knack for identifying solutions
• Ability to prioritise and keep clearly focused on delivering key objectives
• Proven ability to look for processes and systems improvements
• Ability to coordinate with our field staff and suppliers in a professional and courteous manner
• Experience training internal teams on processes, policies and procedures
  
  

Work Location

• Office-based
• 18th Floor, UnionBank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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