Billing associate

Internal Job Title: Sales Ledger Assistant

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to Php 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

Sales Ledger Assistant needed to support the Billing Team to maximise revenue, through accurate and timely billing practices.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.



What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
  
  

What will you do as a Billing Associate?

Reporting to the Revenue Billing Supervisor, your accountabilities will include:

• Manage a high volume of email requests, accurately assessing whether enquiries relate to Customer Master Data (CMD) or non-CMD activities, and taking appropriate action by processing, advising, or redirecting as needed.
• Review and validate all incoming Customer Master Data requests, applying specific processes and criteria tailored to different business models.
• Work across multiple systems to input, validate, and maintain Customer Master Data, ensuring consistency and data integrity.
• Exercise judgement on non-standard requests by asking the right questions, escalating where needed, and building subject matter expertise to communicate complex processes and manage stakeholder expectations effectively.
• Contribute to accurate and timely billing, month-end billing activities, process improvements, and maintenance of standard operating procedures (SOPs).
  
  

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

You are an experienced billing professional with a strong track record in data analysis or interpretation, and working across multiple business streams within a global environment. You bring an analytical and inquisitive mindset, applying sound judgement to both standard and non-standard scenarios rather than simply following processes. Confident and detail-oriented, you build effective relationships with stakeholders and communicate clearly across different levels and business areas. You thrive in a fast-paced, varied role where no two days are the same, demonstrating a flexible, “can do” attitude and a willingness to take ownership. As a collaborative team player, you lead by example and are motivated to develop into a subject matter expert for Customer Master Data.

Essential:

• Experience working in a sales ledger or billing environment, including invoice processing and/or customer data management.
• Experience in Data management, interpretation and analysis
• Strong attention to detail with the ability to identify and resolve complex queries
• Excellent communication and stakeholder management skills across multiple business areas. Communicate clearly and effectively with diverse audience.
• Ability to prioritise workloads and meet deadlines in a high-volume environment.
• Solid Excel skills and strong numeracy capability.
  
  

Desirable:

• Experience using SAP or similar financial systems.
• Intermediate Excel skills (e.g. PivotTables, lookups).
• Experience working in a global or multi-business unit environment
• Demonstrated ability to interpret and assess data in non-standard scenarios, applying sound judgement and critical thinking to determine the correct course of action
  
  

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

#PursuingPotential #CambridgeManila

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