BENEFITS SERVICES ASSOCIATE

The HR Benefits Associate is responsible for the accurate, timely, and compliant review and processing of employee loan applications in accordance with internal policies, guidelines, and service standards. The role is expected to generate regular performance and productivity reports, analyze trends, and provide actionable insights to support continuous improvement of employee loan services.

Responsibilities

Loan Processing and Administration

• Reviews and evaluates employee loan applications (e.g., salary, car, housing, medical, emergency, and other company‑sponsored loans) for completeness, eligibility, and compliance with internal policies and guidelines.
• Verifies supporting documents, endorsements, and approvals required for loan processing.
• Ensures accurate encoding and updating of loan information in HR and payroll-related systems.
• Coordinates with internal stakeholders (e.g., Payroll, Operations, and approving authorities) to resolve discrepancies, clarifications, and escalations related to loan applications.
• Monitors loan turnaround times and ensure transactions are completed within published service level agreements.
  
  

• Ensures loan processing activities comply with internal policies, audit requirements, and applicable regulatory standards.
• Maintains proper documentation and audit trails for all processed loan transactions.
• Flags policy deviations, recurring issues, or control gaps for review by supervisors.
  
  

• Prepares regular operational and management reports on loan volume, processing turnaround time, approval rates, and exceptions for performance reviews.
• Analyzes loan data to identify trends, bottlenecks, and recurring issues affecting service delivery.
• Provides data‑driven insights and recommendations to improve efficiency, controls, and employee experience in loan processing.
  
  

• Recommends process, system, or policy enhancements based on analysis of loan processing data and employee feedback.
• Assists in testing, documentation, and implementation of process improvements or automation initiatives related to employee loans.
• Responds to employee inquiries on loan status, requirements, and policies in a professional and customer‑focused manner.
• Performs other related tasks that may be assigned from time to time.
  
  

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related course.
• Working knowledge of employee loan programs, eligibility rules, and basic financial concepts.
• Preferably with experience in HR operations, benefits administration, loan processing, or a related transactional role.
• Proficient in Microsoft Excel, with the ability to generate reports and analyze data.
• Willing to be assigned in Makati City