Associate Cloud Engineer L1

About Kroll

Kroll professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that enables you to excel. If you’re ready to share your perspective with the world, imparting a real impact at Kroll. Find out how our approach will change everything for you.

A true partner within the business, our team works globally as one cohesive unit of collaborative professionals who take pride in support and customer service. Core areas include solutions design & delivery focused within the two major cloud platforms of AWS & Azure, with an eye on enterprise strategy.

Join our team and together well power the sound decisions that enhance value - yours and ours.

The Role

This role sits within the Site Reliability Engineering team and is part of the wider Cloud Services team. Our suite of SaaS, distributed systems and product integrations help our internal stakeholders run their critical business operations and provide customers in turn with industry leading threat detection technology products. You’ll play a key role in the formation of a new area within Kroll: that aims to drive operational excellence and customer focus into the operation of our SaaS hosted application suite.

As an Associate Cloud Engineer, you will be using your skills and expertise on cloud platforms to maintain and improve our cloud infrastructure running on Azure & AWS, orchestrate deployments and support our industry leading SaaS solution. As part of the SRE team you will be an integral part of ensuring our platforms are highly available and resilient, through continual monitoring and providing improvement suggestions. You will work closely with engineering teams in Development and Delivery to uphold contracted Service Level Objectives (SLOs). You will be tasked with ensuring our internal and externally available systems have reliability, and uptime appropriate to user needs.

The ”What”

• Working in a team to provide third line support for the infrastructure and application
• Take responsibility, ownership, and coordinate fault resolution. Work alongside a team of engineers where necessary to fix faults that are raised against the supported elements, networks, or applications,
• Own the deployment process to provide regular service improvements delivered by our engineering team
• For service impacting incidents lead the investigation into the RCA, producing any reports and co-ordinating the delivery of any fixes to mitigate further occurrences
• Use and maintain our monitoring platforms
  
  

• Linux (Debian/Ubuntu/CentOS etc.)
• Experience in working in a distributed, cloud environment using Azure/AWS/GCP
• Monitoring Solutions (Nagios/Zabbix/NewRelic)
• Excellent fault finding ability