Assistant Outlet Manager - Fine Dining

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Outlet Manager supports the Outlet Manager in delivering exceptional dining experiences that exceed guest expectations in line with Mandarin Oriental’s Legendary Quality Experiences (LQE) and MOQA standards. This role assists in overseeing daily restaurant operations, driving team performance, ensuring operational excellence, and contributing to revenue growth and profitability while fostering a culture of excellence, engagement, and continuous development.

Key Responsibilities

Operational Excellence

• Assist the Outlet Manager in implementing and maintaining LQE and MOQA standards across all service interactions.
• Proactively handle guest feedback, concerns, and special requests, ensuring timely resolution and effective communication in the absence of the manager.
• Monitor guest satisfaction throughout the dining experience and take immediate corrective action where necessary.
• Conduct and support daily briefings, sharing key information such as menu highlights, specials, and operational updates in coordination with the kitchen team.
• Ensure efficient restaurant layout and seating arrangements aligned with reservations and occupancy levels.
• Oversee proper mise en place setup and ensure adequate stock levels to support seamless operations.
• Monitor service flow, ensuring accuracy, efficiency, and consistency in food and beverage delivery.
• Ensure accurate and timely preparation and presentation of guest bills.
• Uphold Mandarin Oriental grooming and presentation standards, maintaining a professional image at all times.
• Promote the Total Training Concept by supporting training initiatives and encouraging continuous team development.
• Maintain effective communication within the department and across other hotel departments.
• Support in building a motivated and high-performing team, taking an active role in colleague welfare, safety, and development.
  
  

Sales and Marketing

• Identify market trends and guest preferences in collaboration with the Food & Beverage Manager.
• Participate in public relations activities, promotional events, and sales initiatives to enhance visibility and profitability of the outlet.
• Actively drive revenue by maximizing sales opportunities and upselling menu offerings.
• Maintain strong knowledge of hotel services and facilities to effectively promote cross-selling opportunities.
  
  

Administrative and Periodic Duties

• Prepare weekly staff rosters in line with operational requirements and business levels.
• Act as or assign a certified OHAP instructor.
• Report and follow up on maintenance issues to ensure operational efficiency and service standards.
  
  

Additional Responsibilities

• Assist in organizing private dining events and special guest occasions.
• Manage guest correspondence and ensure timely follow-up.
• Maintain attendance records for payroll processing.
• Perform opening and closing duties as required.
• Conduct orientation programs for new colleagues.
• Support the Restaurant Manager in conducting annual performance appraisals.
• Liaise with Human Resources on training and development needs.
• Carry out any additional responsibilities as assigned by the Restaurant Manager.
  
  

Qualifications & Experience

• Diploma or Degree in Hospitality Management or a related field preferred.
• Minimum of 2–3 years’ experience in a supervisory role within a luxury restaurant or hotel environment.
• Strong understanding of restaurant operations, service standards, and guest experience management.
• Excellent leadership, interpersonal, and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail and service excellence.
• Strong organizational and problem-solving abilities.
• Demonstrates professionalism, grooming, and poise aligned with luxury hospitality standards.
• Flexible with working hours, including evenings, weekends, and public holidays.
• Fluent in English; additional language skills are an advantage.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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