Arabic Speaker - Sr Finance Analyst AWS Collections Team

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

• Normal Office Environment
• Report daily to the Pasay office.
• Fluent in Arabic and English
• This role will primarily be reporting on EMEA or mid shift but may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.
  
  

As a Collections Analyst, you will support Amazons Standard, Strategic, and Reseller customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collections analyst with at least 3+ years COLLECTIONS experience in a large customer-oriented corporate environment, for our AMAZON WEB SERVICES business line.

Key job responsibilities

• Manage a portfolio of customer receivables and work to maximize Amazons cash flow by solving customer payment issues.
• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customers problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.
  
  

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• Proficient in Arabic and English business communication
• At least 3 years of experience in Accounts Receivables or other customer facing department experience
• Proficient in Microsoft Excel and Word
• Strong communication skills, both written and verbal in Italian & English
• Ability to provide exceptional customer experience
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload
  
  

Preferred Qualifications

• Degree in Accounting/Finance or a related field
• 5 years experience in handling business customers
• Completed process improvement initiatives
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

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