API Specialist

Discover your 100% YOU with MicroSourcing!

Position: API Integration Specialist

Location: Mall of Asia, Pasay

Work setup & shift: Hybrid | Shifting schedule

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an API Integration Specialist, you will:

Design and maintain communication workflows and automation scripts across outbound and inbound processes

Develop routing logic using scripting languages, conditional logic, variables, API calls, and reusable workflow components

Build automated processes capable of integrating with external systems and internal platforms

Troubleshoot, optimize, and refactor scripts to improve performance, accuracy, and reliability

Develop and maintain API integrations using REST APIs, JSON payloads, authentication tokens, and endpoints

Create API-driven automation for managing contacts, triggering workflows, updating records, reporting, and system-to-system synchronization

Build integration logic to exchange data between communication workflows and external systems such as CRMs, databases, or internal applications

Design automation solutions to reduce manual configuration and streamline workflow management

Implement API-driven processes for campaign, list, or workflow administration

Collaborate with engineering and product teams to design scalable automation solutions and long-term architecture improvements

Investigate issues related to workflow execution, integrations, and automated processes

Analyze logs, scripts, and system behaviors to identify root causes and implement fixes

Partner with internal teams and technical resources to resolve complex system and integration issues

What You Need

Non-negotiables

Strong experience with workflow automation, scripting, or process development

Hands-on experience working with REST APIs, authentication models, and data mapping

Proficiency in JSON manipulation and API-driven integration logic

Strong troubleshooting, analytical, and problem-solving skills

Comfortable working in a hybrid setup with shifting schedules

Preferred Skills/expertise

Experience integrating communication workflows with CRM or enterprise systems

Experience designing automated outbound strategies or large-scale workflow solutions

Familiarity with contact governance concepts such as suppression rules or compliance logic

Certifications or training in automation tools, scripting frameworks, or integration platforms

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self – we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.