Amazon Brand Manager - Client Success Manager

Department: Client Success Team

Reports To: Key Account Manager

Location: Remote, CST

Compensation: Up to $2,000 USD/month

About Full Circle Agency

Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.

Our values: integrity, transparency, client success, and relentless accountability.

Weve also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. Youll have tools that make you unstoppable.

This Role Is NOT For You If:

You wait for others to solve problems

You make excuses when metrics miss targets

You blame Amazon, clients, or teammates when things go wrong

You need constant hand-holding or get defensive with feedback

You think "thats not my job."

This Role IS For You If:

You take radical ownership of your accounts success - no excuses

You see obstacles as puzzles to solve, not reasons things cant be done

You keep score and are motivated by hitting (and beating) targets

You believe feedback makes you better, not defensive

You understand high-performing teams require high-performing individuals

You want to control outcomes through preparation, strategy, and execution

What Success Looks Like

In your first 90 days, you will:

• Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy)
• Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results
• Maintain a client retention rate of 95%+
• Identify and execute at least 2 growth opportunities per account per quarter
• Communicate proactively with clients (they never have to chase you)
• Collaborate seamlessly with your POD and cross-functional teams to hit account goals
  
  
  

Youll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.

Your Responsibilities

Account Execution & POD Leadership

• Execute the growth strategy set by your Key Account Manager
• Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time
• Drive revenue growth, advertising efficiency, and profitability across your accounts
• When something goes wrong, you fix it - no finger-pointing at Amazons algorithm, the client, or other teams
• Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time
• Hold your POD accountable to deadlines and quality standards
  
  
  

Product Launches Built on Research, Not Hope

• Lead new product launches with deep keyword research, competitive positioning, and strategic pricing
• Conduct thorough profitability analysis before launch using FC Insights and market data
• Project revenue potential, competitive landscape, and unit economics - then execute against that plan
• Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly
• Your launches should be calculated moves, not shots in the dark
  
  
  

Client Communication (Proactive, Not Reactive)

• Clients should feel like youre 3 steps ahead, not scrambling to catch up
• Weekly performance updates with insights, not just data dumps
• Identify problems before clients do, present solutions alongside them
• Youre the primary point of contact - own the relationship
  
  
  

Cross-Functional Collaboration & POD Coordination

• Direct your PODs PPC specialist to optimize ad spend and hit ROAS targets
• Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)
• Work with your PODs content team to improve conversion rates through A+ content, images, copy
• Ensure seamless communication and execution across all POD members
  
  
  

Reporting That Drives Decisions

• Submit detailed weekly/monthly reports showing whats working, whats not, and what youre doing about it
• Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts
• Use data to tell a story: "Sales dropped 15% because of X, heres the 3-step plan to recover by next week"
• Report on POD performance and how youre optimizing team execution
  
  
  

Experience

Requirements (Non-Negotiable)

• 3-5 years managing Amazon Seller Central or Vendor Central accounts
• Proven track record: Share specific results youve driven (revenue growth %, ACOS improvements, successful launches)
• Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands
• Experience coordinating or leading cross-functional teams preferred
  
  
  

Amazon Expertise

• Deep knowledge of Amazon Seller Central/Vendor Central
• Experience with product launches, keyword research, competitor analysis
• Understanding of Amazon advertising (PPC, DSP preferred)
• Know how to read and act on Amazons data (not just look at it)
• Bonus: Experience with profitability analytics tools or Amazon data platforms
  
  
  

Mindset (This Matters More Than Your Resume)

• Ownership mentality: You control what you can control, and you find ways to control more
• Solutions-focused: Problems are just unfinished solutions
• Coachable: You seek feedback and apply it immediately
• Team player with individual accountability: We win together, but you own your execution
• Results-driven: Youre motivated by scorecards, metrics, and hitting targets
• Leadership without authority: You can get people to perform without being their direct manager
  
  
  

Communication & Availability

• Excellent English (written and verbal) - youll communicate directly with US-based clients
• Full-time availability: 40 hrs/week in CST timezone
• Comfortable on video calls, Slack, and written communication
• Able to lead meetings, delegate tasks, and follow up on commitments
  
  
  

Examples of Real Results Weve Driven for Clients

• Beauty brand: $0 to $1,000,000 in 56 days
• Medical Supplies & Equipment: $0 to $500K in less than 120 days
• Health & Wellness brand: $120K/month to $340K/month in 6 months (183% growth)
• Home goods client: Reduced ACOS from 42% to 28% while increasing revenue 31%
• Supplement brand recovery: Restored $200K/month in revenue within 3 weeks after hijacker attack
  
  
  

Your job is to create stories like these for your accounts.

Why Join Full Circle Agency?

Competitive Compensation & Flexibility

• Salary: Up to $2,000 USD/month
• Remote: Work from anywhere in CST-aligned timezone
• Professional Development: Learn from a team managing 40+ brands and $150M+ in Amazon sales
  
  
  

Tools That Give You an Unfair Advantage

• Access to FC Insights, our proprietary software platform for ASIN-level profitability tracking
• Real-time competitive intelligence and market data
• Technology stack that puts you ahead of 95% of Amazon managers
• POD structure that gives you dedicated specialists (youre not doing this alone)
  
  
  

High-Performance Culture

• Work with people who care about winning, not making excuses
• Growth Opportunity: Top performers move into Key Account Manager and leadership roles
• Team that celebrates solutions, not complaints
• Work within a structured POD system with clear accountability
  
  
  

Application Process

• Complete the assessment (Approx 32 minutes) - we use this to see how you think
• 1-2 rounds of interviews where well dig into your Amazon results and how you approach problems
• Be ready to share specific examples of accounts youve managed and results youve driven
  
  
  

One Last Thing

Were looking for someone who wants to be the best, not just good enough. If youre energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.

If youre looking for a place to coast or make excuses, this isnt it.

Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to own your outcomes? Apply now

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