AGENCY MANAGEMENT OFFICER

This position is primarily responsible for the management of third-party collection agencies to ensure that set collection targets are met while adhering to the Bank and its regulators’ compliance requirement.

Responsibilities

• Monitors that third-party agents carry out agreed plans and strategies in order to achieve the collection targets for endorsed accounts.
• Supervises and/or spearheads necessary training of subordinates (in-house and agency personnel).
• Reviews, endorses and/or approves execution of the following:
  
  

>Endorsement/ re-endorsement or pull-out of account to third party providers

>Guidelines, work instructions, contracts, and communication templates which are directly related to agency management.

>Affiliation or disaffiliation of new Collection Agencies

>Prepares request to secure approval for re-payment, workout, payment extension waivers and discounts, suspension of collection/legal action

• Performs, supervises and/or approves other tasks that may be assigned to the Agency Management Team from time to time.
• Reviews and evaluates performance of third-party providers
  
  

Qualifications

• Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance
• With extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Knowledge in bank products such as loans, insurance, and deposits.
• Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.

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