ADMIN AND SUPPORT OFFICER

The Admin and Support Officer oversees administrative, sales support, and financial operations for the Virtual Stores team, ensuring risk mitigation, regulatory compliance, and audit readiness through strong governance, financial oversight, and business continuity protocols.

Responsibilities

• Risk & Compliance: Ensure adherence to bank policies, monitor regulatory standards, guide the Virtual Store on audit and control requirements, and escalate operational risks.
• Audits & Controls: Conduct internal reviews to evaluate process compliance, track remediation activities, and maintain audit-ready documentation.
• Policy & Process Improvement: Implement internal guidelines and recommend workflow enhancements to boost efficiency and consistency.
• Business Continuity & Roles: Act as the Virtual Store’s Business Risk, Customer Assistance, Business Continuity (BCM), and Compliance/AML Coordinator.
• Financial Administration: Monitor budgets, track operational expenses, process payments, and prepare financial reports.
• Stakeholder & Vendor Coordination: Manage vendor requirements, procurement, inventory, and cross-functional communication.
  
  

• Experience: Minimum of 2 years in branch banking operations.
• Technical Knowledge: Proficiency in branch banking processes, products/services, audit principles, internal controls, and budgeting.
• Soft Skills & Core Values: High integrity, strong analytical skills, and sound decision-making capabilities.