Accounts Receivable Collections Specialist

About Heroes

Heroes buys, operates, and scales baby and juvenile brands.

We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.

At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.

About The Role

We are seeking an experienced Accounts Receivable (AR) Collections Specialist with a strong background in credit control and accounting. The ideal candidate will have 7–10 years of hands-on experience in AR collections, credit management, and customer account reconciliation. This role requires excellent communication skills, strong analytical abilities, and a proactive approach to resolving payment issues.

Responsibilities

• Manage and execute the full cycle of accounts receivable collections, ensuring timely customer payments.
• Maintain accurate customer account records and perform regular reconciliations.
• Monitor aging reports and follow up with clients on outstanding balances.
• Ability to perform or obtain credit checks as part of the collections process, Evaluate customer creditworthiness and support in setting or adjusting credit limits.
• Investigate and resolve billing discrepancies, short payments, and disputes.
• Collaborate with Sales, Finance, and Customer Service teams to streamline cash collection processes.
• Prepare and present AR reports, collection status, and cash flow forecasts to management.
• Recommend process improvements to enhance collection efficiency and reduce bad debt exposure.
• Support month-end and year-end closing activities related to AR
  
  

• 7–10 years of professional experience in accounts receivable, credit collection, or credit control.
• Strong understanding of accounting principles; formal accounting education is preferred.
• Proven track record of improving collection performance and reducing aging balances.
• Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or similar), Google Suite and MS Excel.
• Strong communication, negotiation, and customer relationship management skills.
• High attention to detail, strong analytical thinking, and problem-solving mindset.
• Ability to work independently while managing multiple priorities.
  
  

• Experience in B2B collections, preferably within the eCommerce industry.
• Familiarity with international accounting or multi-currency environments.
• Professional certifications in accounting or credit management (e.g., CICP, CMA) are a plus.
  
  

• 15 days of paid vacation per year.
• Remote Work
• A standard 40-hour work week.