Resource Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

We're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Resource Analytics (RA) team!

Our RA team plays a critical role in translating business demand into efficient, balanced workforce plans. By building optimized schedules, managing capacity distribution, and aligning staffing with forecasted demand, we ensure operational readiness and consistency across all lines of business.

As a bridge between planning and execution, we enable the business to run smoothly by ensuring the right coverage is in place ahead of time. We are part of Business Intelligence team and work closely with operational leaders to align staffing strategies, support agent experience through fair scheduling practices, and continuously improve how we manage capacity across the organization.

If you’re detail-oriented, enjoy working with data to solve complex planning challenges, and want to make a direct impact on both operations and employee experience, this is the team for you.

Where You Come In

As a Scheduler within the Resource Strategy & Optimization (RSO) team, you will:

• Build and maintain workforce schedules across multiple lines of business, ensuring alignment
  
  

• Optimize schedules to balance business needs, coverage requirements, and agent preferences where possible.
• Manage and execute scheduling processes including shift bids, schedule changes, and capacity adjustments.
• Partner closely with Real-Time Analysts and Forecasters to ensure planning assumptions translate effectively into execution.
• Identify gaps or inefficiencies in schedules and recommend improvements to increase coverage accuracy and flexibility.
• Support operational leaders by providing visibility into staffing plans and highlighting potential risks in advance.
• Play a key role in maintaining stable, predictable operations through proactive planning and continuous schedule optimization.
  
  

• Bring 3+ year of Real-Time Analyst or WFM experience.
• Have strong attention to detail when working with complex scheduling scenarios. Communicate clearly and professionally across written, verbal, and email channels.
• Stay organized and prioritize effectively in a fast-paced, real-time environment.
• Are proactive, collaborative, and comfortable taking initiative.
• Adapt quickly to change and contribute ideas for continuous improvement.
• Are flexible with shift schedules and hybrid work.
• Are proficient in Microsoft Excel, Genesys and familiar Tableau reporting.
  
  

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience