Patient Support Specialist

Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.

Key Responsibilities

• Handle, triage and answer inbound customer messages on our social media, text, and web channels
• Monitor, track and report daily volumes of inquiries, appointments and completed bookings
• Build and maintain the knowledge base so we have a standard response for common inquiries
• Reach out to patients who have complete treatments to solicit Google Reviews
• Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels
  
  

• At least 1 year experience in customer service or virtual roles.
• Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
• Excellent English verbal and written communication skills
• Passionate about skincare
• Empathetic and problem-solving mindset
• Extremely organized and great time management
• Amenable to work on weekends and holidays
• Amenable to work in shifting schedules
• Willing to do on-site training/s & meetings