Customer Success Manager

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Summary

The Client Success Manager is responsible for planning, coordinating, and executing client

projects from kickoff through completion, ensuring all deliverables are completed on time, within

scope, and aligned with client objectives and contractual requirements. This role focuses on

driving execution, managing timelines, and coordinating cross-functional teams to deliver

high-quality marketing initiatives.

The Client Success Manager serves as a primary point of accountability for project delivery,

translating client needs into actionable plans, tracking progress, and communicating status to

both internal teams and clients. Success in this role requires strong organizational skills, clear

communication, and the ability to manage multiple concurrent projects in a fast-paced agency

environment. This role is eligible to earn commissions for contributing to approved scope

expansions and client upsell initiatives. This is a 100% remote position.

Duties & Responsibilities

• Serve as the primary point of contact for project execution and delivery across assigned
  
  

client accounts

• Plan, manage, and execute marketing projects in accordance with client goals, timelines,
  
  

and contractual obligations

• Build and maintain strong working relationships with clients through clear communication
  
  

and reliable delivery

• Coordinate cross-functional teams (including Content, Web Development, and Design)
  
  

to ensure projects move efficiently from planning to completion

• Manage project timelines, milestones, and dependencies using task management
  
  

software (Asana)

• Ensure timely and successful delivery of content and campaigns aligned with client
  
  

objectives

• Oversee content production across channels, including website copy, social media,
  
  

video, ads, email marketing, and print materials

• Track budgets, monitor scope, and manage invoicing and billing coordination for client
  
  

projects

• Prepare and present regular project status updates and performance reports to clients
  
  

and internal stakeholders

• Identify risks, address issues proactively, and assist with client escalations as needed
• Stay current on marketing trends and contribute ideas to improve project delivery and
  
  

outcomes

Required Skills & Abilities

• Excellent verbal and written communication skills across in-person, Zoom, Slack, and
  
  

email environments

• Strong project management and organizational skills with exceptional attention to detail
• Proven ability to manage multiple projects simultaneously in a deadline-driven
  
  

environment

• Strong sense of urgency with the ability to prioritize, plan, and delegate effectively
• Ability and willingness to participate in daily virtual meetings
• Strong problem-solving and analytical skills
• Ability to function well in a fast-paced, sometimes high-stress agency environment
• Proficiency with Google Workspace and project management tools (Asana preferred)
• Working knowledge of digital marketing principles and workflows
  
  

Education & Experience

• BA/BS degree in Business Administration, Marketing, Communications, or a related field
• Minimum of two years of experience in project management, account management, or a
  
  

Related Role (agency Experience Preferred)

Work Arrangement: Homebased

Work Schedule: Monday–Friday, 8pm- 5am PHT

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

---