Customer Service Specialist

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About The Role

We have an exciting opportunity for Customer Service Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities Include, But Are Not Limited To, The Following

Order to Cash

• Critical primary point of contact for Retail, Commercial & Industrial (C&I) and Lubricants accounts and customers of Chevron
• Responsible for processing refines and lubricants orders accurately and on a timely manner
• Ensures that orders and deliveries with issues are communicated to the appropriate parties
• Handles customer inquiries regarding delivery schedule, credit violations, available balances and rebates, requests for statement of accounts and invoices.
• Monitors and analyzes daily open orders and coordinates with Business Consultants as appropriate; reviews customer order pattern and reports significant changes to ordering frequencies & volumes and recommend appropriate action
• Executes other processes as deemed necessary including support for Auto Replenishment process and looking for customers to place orders to maximize/optimize truck capacity
• Handles and coordinates prospective customer inquiries
• Responsible for Chevron Business Point (CBP) Level 1 Support: manage self-registration, password reset, access problems, links to other application, as applicable. Provides CBP Orders & Accounts training to Business Consultants and customers. Coordinates tickets for CBP issues
  
  

General Inquiries and Complaints

• Accountable for timely resolution of issues within service level agreements and compliance parameters
• Responsible for resolving simple and complex customer complaints received against the Customer Service Center or other departments; complaints against service station staffs, products/services, or facilities; complaints against damaged & missing products; complaints against defective and malfunctioning equipment; complaints to station operation, and other customer complaints
• Handling of inquiries, issues and concerns related to national promotions, and loyalty/partnership activities
  
  

Others

• Participates in incident investigations, determines root causes, and identifies long term sustainable solution. Works with different business units as applicable in implementing solutions
• Initiates, leads, and participates in Lean Six Sigma and Process Improvement efforts. Works with other groups to achieve overall improvement and process standardization in local and end-to-end processes
• Supports and participates in programs, projects and initiatives led by the business or by the Global Customer Service Center, as assigned
• Participates in developmental activities including business knowledge trainings, new processes and systems trainings
• Other task/s which may be assigned
  
  

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Required Qualifications

• Bachelors Degree in any business-related course
• Good in oral and written communication
• With analytical and problem-solving skills
• Can multi-task and can work independently
• With good attendance record
• Open to be assigned to any shift and to work on weekends as needed by the business
• Must be a good team player
  
  

Preferred Qualifications

• Knowledgeable in SAP
• Proficient in Microsoft Excel
  
  

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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