Continuous Improvement Manager

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

Responsible for leading and supporting end to end process improvement initiatives, which include process & organizational design, process improvement, consulting & coaching, process mapping and others through Continuous Improvement methodologies and best practices in performance management.

This role reports into the Sr. Manager for Continuous Improvement and will work closely with key stakeholders such as but not limited to Functional Leads, Project Managers, and other transformational roles to achieve goals set for this position.

Where You Come In

• Provide consultation and support to stakeholders on operations management, meeting facilitation, basic to advanced problem solving, and escalation within a large, fast-paced, service-oriented operating model.
• Collaborate with stakeholders to develop and maintain project roadmaps to proactively identify and mitigate potential risks, ensuring performance against defined targets.
• Lead planned and ad hoc cross-functional Continuous Improvement initiatives.
• Facilitate the design, standardization, and implementation of new or improved processes to enhance service delivery.
• Create, maintain, and update process documentation, including maps, overviews, detailed workflows, and flows, in coordination with stakeholders; provide data analysis deep dive support as needed.
• Contribute to the preparation of supporting deliverables (e.g., documents and presentations) and broader business management activities.
• Champion a culture of Continuous Improvement within Dexcom through targeted communication tools, engagement events, and change campaigns.
  
  

• At least 8 years of experience in the Shared Services, Business Process Outsourcing, or Call Center field is preferred.
• University degree and/or relevant experience.
• At least a Certified Lean Six Sigma Black Belt.
• Proven experience and understanding of performance management frameworks such as COPC is required. COPC certification is preferred.
• Experience in using MS 365, Office, Productivity, Reporting and Statistical Analysis tools (e.g., Minitab, SPSS).
• Excellent analytical and structured problem-solving skills.
• Excellent verbal and written communication, presentation, and facilitation skills.
• Proven experience with business processes, data analysis and / or project management.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment and stakeholder management.
• Ability to perform other functions as required in nature and scope of position.
• Flexibility to work across different schedules and time zones as required by business needs.
  
  

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

• Up to 25%
  
  

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.