Back to listing

Senior Executive

Talentmate

Philippines

29th October 2026

2610-6121-2784

Job Description

Essential Functions

Fraud Servicing Representative will be required to take inbound calls from Clients customer and assist them with their queries pertaining to but not limited to reasons such as generic enquiry around account restrictions / check verification, identity verification, receiving additional information and inputting information into the system
Problem solves, communicate, and promptly handle escalated issues requiring special handling through coordination with various internal departments to find resolution on customer query/issues/concerns
Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
Proactively follow up on outstanding issues with internal functional areas as well as with external clients.
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines

Responsibilities

Primary Internal Interactions

Take inbound calls related to fraud related queries and provide required information as per pre-defined standard operating procedure
Communicating account requirements and investigation timeframes to members
Adhering to process guidelines and standard operating procedures to perform responsibilities and duties
Documenting effectively, all communications with callers
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines

Primary External Interactions

Communicates effectively with customers (carriers) and demonstrates collaboration in problem solving

Qualifications

Skills

Core Competencies and Skill Set

Strong verbal communication skills (Overall B1– CEF)
Possesses good problem-solving skills (should pass critical thinking assessment)
Ability to work independently and in a team environment
Detail oriented with excellent follow-up skills
Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
Sets own high standards of performance
High tolerance for stress
Proven record of dependability
Comfortable with navigating and communicating instructions to access multiple computer applications
Must be able to learn and retain a large amount of technical information in a relatively short period of time
Must be receptive to detailed and frequent performance feedback
Generally likeable demeanor and customer centric approach

Education Requirements

Undergraduate - 2 years of College
SHS graduate - with exemption approval

Work Experience Requirements

At least 2 years customer service experience required (preferably from financial)

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	Philippines	City:	Manila Metro Manila
Company Website:	http://www.exlservice.com	Job Function:	General Management
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.