People Operations Manager

Role & Responsibilities

Policies and Procedures Aligned with BSP Requirements

• Draft and maintain people policies, standard operating procedures, and templates that comply with BSP regulations.

• Work closely with Compliance, Legal, and Risk to manage policy review cycles, approvals, and employee attestations.

• Prepare supporting documentation for audits and regulatory examinations, and monitor regulatory changes to keep policies and procedures up to date.

Employee Lifecycle Management

• Manage the full employee lifecycle, including onboarding, probation, internal transfers, promotions, and offboarding.

• Ensure all processes are documented, auditable, and completed on time, while maintaining the HRIS as the source of truth for employee information.

• Coordinate with Payroll, Finance, IT, Compliance, and Legal to deliver smooth employee processes and drive continuous improvement.

Operations and People Partnership Projects

• Lead cross-functional projects, such as reorganizations and new hiring models, from scoping and planning through implementation and handover.

• Design and implement the operational aspects of organizational change, including roles, reporting lines, approval workflows, and communications.

• Partner with HR business partners and business leaders to deliver projects, align stakeholders, and provide regular progress updates to leadership.

Requirements

• You have at least five years of experience in People Operations within a bank or another regulated institution, with hands-on experience managing BSP-related HR requirements.

• You have experience working in a bank or fintech company during a period of rapid growth.

• You bring strong knowledge of BSP regulations, Philippine labor law, and DOLE requirements.

• You have experience drafting and implementing HR policies and procedures.

• You have a proven track record of leading cross-functional projects, including reorganizations, process redesign, and new hiring models.

• You are proficient in HRIS platforms and bring strong analytical and documentation skills.

• You are fluent in written and spoken English.