Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DESCRIPTION: OPERATIONS MANAGER (P3)

Job Summary:

We are seeking an experienced and strategic Operations Manager to lead and oversee a diverse team of specialists including Senior Data Analysts, Training Specialists, and Senior Engineering Operations Specialists. The ideal candidate must have hands-on experience with Corrigo, including a comprehensive understanding of its features, functionalities, and best practices for implementation and user adoption.

This role requires a proactive leader who anticipates challenges, identifies opportunities for improvement, and takes initiative without waiting for direction. The successful candidate must demonstrate the ability to work effectively with senior leadership, contributing strategic insights, supporting organizational initiatives, and ensuring seamless communication between operational teams and executive stakeholders.

A proven track record of fostering team morale and psychological safety, navigating ambiguity with confidence, driving operational excellence, and delivering results in a dynamic, client-focused environment is essential.

Key Responsibilities:

Team Leadership and Development:

• Lead, mentor, and develop Team Leads and their respective teams across data analytics, training, and engineering operations functions
• Provide coaching and career development opportunities to enhance team members' skills and professional growth
• Conduct performance evaluations, set clear objectives, and hold team members accountable for delivery
• Foster a culture of psychological safety where team members feel empowered to voice concerns, share ideas, and take calculated risks without fear of retribution
• Build and sustain high team morale through recognition, transparent communication, and inclusive leadership practices
• Recruit, onboard, and retain top talent in collaboration with Senior Operations Lead and HR

Operational Excellence:

• Oversee day-to-day operations across data analytics, training delivery, and engineering services to ensure quality, timeliness, and client satisfaction
• Establish and monitor Key Performance Indicators (KPIs) for each functional area, driving continuous improvement
• Ensure resource allocation and workload distribution are optimized across teams
• Implement and refine standard operating procedures (SOPs), playbooks, and best practices
• Identify operational risks and develop mitigation strategies
• Drive process improvement initiatives to enhance efficiency and effectiveness

Strategic Alignment and Execution:

• Translate leadership roadmap and company-wide initiatives into actionable team goals and deliverables
• Ensure alignment between team activities and organizational strategic priorities
• Represent the team in cross-functional meetings and senior leadership forums
• Contribute to long-term planning and resource forecasting
• Champion organizational change initiatives and drive adoption within the team

Continuous Improvement and Innovation:

• Stay informed of industry trends, emerging technologies, and best practices in data analytics, training, and engineering operations
• Encourage innovation and experimentation within the team
• Lead initiatives to modernize tools, platforms, and methodologies
• Foster a learning culture through knowledge-sharing sessions, training programs, and professional development opportunities

Proactivity and Initiative:

• Anticipates challenges and opportunities before they arise
• Takes ownership and acts without waiting for direction
• Identifies process improvements and efficiency gains independently
• Stays ahead of industry trends and brings innovative ideas to the team

Executive Presence and Leadership Collaboration:

• Communicates effectively with senior leadership and executives
• Builds credibility and trust with stakeholders at all levels
• Represents the team professionally in high-level forums
• Aligns team activities with leadership vision and strategic priorities
• Provides strategic insights and recommendations to inform decision-making

Communication and Influence:

• Communicate vision, expectations, and feedback clearly and consistently
• Positively influence team behavior and performance through inspirational leadership
• Advocate for the team's needs and successes to senior leadership
• Facilitate collaboration and knowledge-sharing across teams and departments
• Deliver presentations to leadership and clients as needed

Stakeholder Management and Client Engagement:

• Serve as an escalation point for complex client issues and internal challenges
• Build strong relationships with internal stakeholders, including senior leadership, HR, IT, and commercial teams
• Collaborate with account teams to ensure seamless service delivery
• Review and approve client deliverables, presentations, and reports prepared by the team
• Ensure client satisfaction through proactive communication and solution-oriented approaches

Navigating Ambiguity and Problem-Solving:

• Provide guidance and support to the team when faced with unclear requirements, evolving priorities, or unforeseen challenges
• Make informed decisions with incomplete information, balancing risk and opportunity
• Facilitate problem-solving discussions and empower team members to propose and implement solutions
• Adapt quickly to changing business needs and pivot strategies as required

Quality Assurance and Compliance:

• Ensure all team outputs meet quality standards and comply with organizational policies and client requirements
• Oversee data governance, training program effectiveness, and engineering service delivery standards
• Conduct regular audits and reviews to identify areas for improvement
• Ensure compliance with data protection regulations, safety protocols, and contractual obligations

Qualifications:

Required:

• Bachelor’s degree in business administration, Engineering, Operations Management, or a related field
• 2-3+ years of progressive experience in operations management, with at least 2-3 years in a people leadership role managing professional-level teams
• Proficiency in project management methodologies and tools
• Proven experience managing cross-functional teams across data analytics, training, and/or engineering operations
• Strong understanding of facilities management, work order management systems, or related industries
• Demonstrated ability to lead through ambiguity and complexity
• Excellent interpersonal skills
• Strong communication and presentation skills
• Strong analytical and problem-solving capabilities
• Experience with performance management, coaching, and talent development
• Ability to influence and inspire teams to achieve high performance

Preferred:

• Experience in a client-facing, service delivery environment
• Familiarity with platforms such as Corrigo, Power BI, BMS, SharePoint, or similar tools
• Knowledge of training development, data analytics, or engineering processes
• Certification in leadership, project management (PMP), or operations management (e.g., Six Sigma, Lean)
• Experience working in a global or matrixed organization
• Experience managing team leads

Core Competencies and Soft Skills

Leadership and People Management

Resilience and Adaptability

Communication and Influence

Strategic Thinking

Collaboration and Teamwork

Problem-Solving and Decision-Making

Results Orientation

What We Offer:

• Opportunity to lead a talented, diverse team in a dynamic and growing organization
• Exposure to cutting-edge technologies and industry best practices
• Career advancement opportunities within JLL
• Collaborative and supportive work environment
• Commitment to professional development and continuous learning

Reporting Structure:

• Career Band: P3 (Professional Level 3 - Manager)
• Reports to: Director of Operations / Senior Leadership
• Direct Reports: Team Leads (Data Analytics, Training, Engineering Operations)
• Indirect Reports: Senior Data Analysts, Training Specialists, Senior Engineering Operations Specialists

Summary:

This Operations Manager (P3) role is critical to the success of our operations and the growth of our people. The ideal candidate will be a servant leader who balances operational excellence with a genuine commitment to team well-being, morale, and development. By providing clarity in ambiguity, fostering psychological safety, and championing the leadership roadmap, this leader will drive both individual and organizational success.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.