Managed Operations Services Specialist

So, what’s the role all about?

As a rapidly growing business, we are building the Managed Services team here in Manila. In this role, you will become both the client and NICE representative, acting as application administrator and implementation manager for customer requests. You are expected to be expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. You will provide implementation, quality assurance and support to our new and existing clients globally.

How will you make an impact?

• Acts as Application administrator responsible for Day 2 Move, Add, Change Requests for from
• clients of the CXone platform and its products.
• Works closely with the TAMs, DSE and Expert Services and acts as Implementation manager
• Become an expert in ContactEngine solution design consultancy and implementation
• Work with global teams to build, test and support customer journeys and conversations from
• specification using our internal tooling
• Learn clients’ business processes to define and document requirements for automated
• transactions of proactive customer journeys
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform based on client
• requirements
• Define and implement ContactEngine customer journey optimization strategies by utilizing data
• analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Write queries in SQL and build reports and dashboards
• Write and debug code snippets (in JavaScript)
• Design and test APIsDe
• Assist with training of new implementation specialists
• Provide on-call support to global customers

To land this gig you need:

• 3+ years experience in an implementation / professional services / consulting role
• Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• A keen problem solver with a passion for learning
• Ability to successfully work in a team-oriented, highly collaborative environment
• Amenable to work shifting schedules

Bonus Experience:

• If you dont have these but are willing to learn, please apply:
• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)

Requisition ID: 11930
Reporting into: Manager
Role Type: Individual Contributor