Customer Care Representative - Billing

About Us

Weve got an incredible brand -- now were busy creating the legend behind it. At hosting.com, weve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the worlds most trusted hosting company. If youre eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- its at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.

At hosting.com, were not just hosting websites. Although we do a great job of that for millions of websites. Were helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.

All because we care ... about each others success. Our team is 750+ strong and growing, spread across the globe.

We cant do this alone. Come join the journey. And help us build something better, together.

Key Accountabilities

- Provide clear and accurate responses to customer and internal billing queries including invoices,

charges and payment methods;

- process refunds, credits and billing adjustments in line with established policies; coordinate with

Finance to reconcile payments and resolve discrepancies; identify recurring billing issues, escalate where necessary and suggest practical improvements; proactively review billing records to prevent errors and de-escalate potential customer disputes.

Skills In Detail

• STRONG NUMERACY AND ATTENTION TO DETAIL — Billing errors have real financial

consequences for customers and for hosting.com. You process refunds, credits andadjustments accurately and consistently. You check your own work before submitting because

in Billing, the cost of inaccuracy is high and you take that seriously

• CLEAR WRITTEN COMMUNICATION — You explain billing situations to customers who may not

understand invoice structures, payment cycles or how charges are calculated. You write

clearly, without jargon, in a way that resolves the customers confusion rather than adding to it

• EXPERIENCE WITH CRM AND BILLING TOOLS — You work efficiently in the tools that power

Billing operations. You can navigate billing history, locate transactions, process adjustments

and maintain accurate records without compromising data integrity

• ABILITY TO FOLLOW ESTABLISHED BILLING POLICIES — You apply billing policies consistently

and correctly. You know what youre authorised to process, what requires escalation and what

requires Finance involvement

• FOUNDATIONAL EXCEL SKILLS — You use Excel for basic billing tasks such as reconciliations,

case tracking and identifying simple discrepancies

What Youll Bring

• Previous experience in customer support Billing

• Strong written communication skills

• Good problem-solving skills and attention to detail

• Technical knowledge or strong interest in IT and web technologies

• Experience with web hosting environments (domains, DNS, email, websites)

• Ability to manage tasks and prioritize effectively

• Team player with a proactive and customer-focused attitude

Why You’ll Love It Here 

•  Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies. 
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. 
• Performance-based incentives.  

Our Values 

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.  

At Hosting.com, success is always shared — with our people, our customers, and our communities.