Community Support Associate

About the role (What youll be doing)

As a Community Support Associate, youll play a key role in maintaining a safe, supportive, and high-trust environment for our customers across the Hims and Hers Weight Loss Private Facebook groups. Working closely with the Community and CX teams, youll own day-to-day moderation activity across our coverage window — keeping conversations healthy, engaging members, and helping the community run smoothly.

Your core responsibilities:

This is a fast-paced, operational role that requires sound judgment, attention to detail, and empathy. Youll help keep our communities safe, supportive, and running smoothly by:

• Reviewing and approving member join requests, verifying eligibility before granting access
• Reviewing and approving member posts before they go live, ensuring they meet community guidelines
• Monitoring posts, comments, and moderation alerts throughout your shift, actively engaging with members and keeping conversations healthy
• Responding to routine questions, directing members to the right resources, and escalating CX issues (billing, shipping, prescriptions, etc.) when needed
• Removing spam, misinformation, harassment, and other policy violations while de-escalating conflict with empathy
• Identifying potential safety, medical, or reputational risks and escalating according to established protocols
• Maintaining accurate member records, including join requests, customer verification, and moderation actions
• Completing shift handoffs, documenting escalations, and sharing recurring trends and insights with the Community team

About you (Who you are):

• Youre a natural team player who enjoys building relationships with members
• 2+ years of experience in customer care, community moderation, or a related field (support, social media, etc.)
• Strong written communication skills, with the ability to adapt your tone across different situations
• Comfortable navigating sensitive health and weight-loss conversations with empathy, without giving medical advice
• Organized and detail-oriented — comfortable maintaining accurate records and following documented protocols
• An interest in health and wellness; healthcare industry experience is a plus
• Available to commit to one of our two fixed shifts, with your specific shift confirmed during hiring:
  • Day coverage: (Sunday–Thursday, ~8am–4pm CT/ 9pm–5am PHT); or
  • Evening coverage: (Tuesday–Saturday, ~4pm–12am CT / 5am-1pm PHT)

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - ****Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.