CBS - COLLECTIONS ASSOCIATE

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Position Title:  Collections Associate (Midrange)

Job Summary

• The jobholder performs collection activities for mid-range (30–59 days) past due accounts. He/She is responsible for achieving set targets, meeting team standards, and complying with policies and procedures.
• The position also assists the Collection Officer in monitoring the performance of external collection agencies through coordination, planning, and organizing to meet targets.
• He/She may also assist in motivating, monitoring, and disseminating information to the team.

Specific Duties & Responsibilities

• Control delinquency of Mid-Range accounts

Conduct telephone calls to follow up payments from delinquent cardholders

Obtain additional information on delinquent accounts from Metrobank group and other sources

Negotiate restructuring of delinquent accounts

Evaluate payment proposals beyond guidelines and recommend approval/disapproval

Assist collection agencies on payment inquiries, client information, and payment computations

• Minimize risk and credit losses

Detect and block fraudulent accounts early and report to supervisor

Block delinquent accounts to prevent further exposure

Recommend accounts for early referral to collection agencies

• Address customer issues

Process requests for updates (billing address, contact info) and forward to Collections Back Office

Refer complaints such as: (Unposted/misposted payments, Incorrect transactions, Late/non-receipt of SOA, Failed debit arrangements, Fee reversals, Disputed transactions, Evaluate and recommend approval/disapproval of waiver requests

• Perform other functions

Perform additional duties/projects such as:

(BORC, BCP, Cost Champion, Corporate Correspondent, Line Trainer, e-Champ)

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course
• Experience in banking or credit card collections is an advantage
• Good oral and written communication
• Proficient in MS Word, Excel, PowerPoint
• Willing to work overtime (including weekends/holidays)
• Willing to work on shifting schedules
• Willing to work onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:  Pasay City