Branch Operations Office - Central Metro Manila Area I

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Position Title: Branch Operations Officer

 Job Summary:

• Handles daily operations of the branch inn accordance with established policies, internal control and compliance to risk and regulatory requirements
• Executes timely service to all customers and leads the capability building of the Customer Service Representatives (CSRs)
• Helps the Branch Head achieve the business and profitability objectives of the branch
• Identifies and contacts potential customers in order to generate new business
• Demonstrates thoroughness and accuracy when accomplishing a specific task through concern for all areas involved
• Understands and uses modern technology effectively

Role Exposure:

• Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed
• Strong leadership and interpersonal skills
• Excellent communication and decision-making abilities
• High ethical standards, integrity, and professionalism
• Able to work under pressure and handle multiple tasks
• Physically and mentally fit to meet operational and client service demands

Qualifications:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post- graduate studies is as advantage
• Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required
• Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity
• Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards
• Experience in customer complaint resolution, cross-selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable.

Other Details:

Rank: Junior Officer

Business Unit: --Central Metro Manila Region 

Office Location: --Office of Central Metro Manila Area II (Sta. Cruz, Binondo, Quiapo, Sta. Mesa or Sampaloc Area)