Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Analyst - Finance Operational Excellence, Finance Shared Services
Location: Philippines

Position Summary:

The Analyst, Operational Excellence is a key contributor to the Finance Shared Services Center (FSSC), supporting the execution of process improvement, automation, and governance initiatives. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.

Key Responsibilities:

• Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality.
• Assist in the execution of operational excellence initiatives, including process mapping, documentation, and reengineering.
• Support project tracking and reporting activities, ensuring timely updates and alignment with project goals.
• Collaborate with FSSC teams to identify opportunities for automation and process optimization.
• Maintain and update standard operating procedures (SOPs) and workflow documentation.
• Contribute to the intake and governance process by helping monitor project stage-gates and performance metrics.
• Partner with different teams in any automations, efficiencies and reporting.
• Assist in building, testing, and documenting simple tools, scripts, or workflow solutions using AI-assisted development where applicable.
• Provide administrative and coordination support for local and global projects.
• Foster collaboration across teams to support a culture of continuous improvement and operational excellence.
• Perform other duties as assigned.

Qualifications / Skills Required and Preferred

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Data Analytics, or a related field.
• Minimum of 2 years of experience in finance operations, shared services, reporting, data analytics, or process improvement preferred.
• Basic to intermediate knowledge of Tableau, including report viewing, validation, refresh checks, and dashboard maintenance.
• Exposure to Snowflake, SQL, or similar data platforms preferred.
• Exposure to AI-assisted development of simple tools, scripts, reports, and workflow solutions for process improvement.
• Ability to review data sources, validate report completeness, and identify data gaps or inconsistencies.
• Good Excel skills, including basic formulas, lookups, pivots, and data checks.
• Exposure to ERP systems, finance tools, or reporting platforms is an advantage.
• Good attention to detail and organized work approach.
• Good communication skills, with ability to coordinate with stakeholders, data owners, and technical teams.
• Willingness to learn reporting tools, data processes, and basic automation concepts.
• Good problem-solving skills to help address reporting, data, and operational issues.
• Ability to manage priorities and deliver within tight deadlines.
• Flexibility to adapt to changing business needs, reporting requirements, and team priorities.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.